SERVICES

Refund and Return Policy

At Premier Auto Care, we take pride in providing high-quality automotive repair services

and products. We stand behind our work and aim to ensure your complete satisfaction.

This policy outlines our terms for refunds, returns, and warranties for services and

products purchased from our facility.

Services

Service Satisfaction Guarantee

If you are not satisfied with the quality of our repair or maintenance services, please

contact us within 14 days of the service date.

We will review your concerns, inspect the work performed, and, if necessary, reperform

the service at no additional cost.

Refund Eligibility for Services

Refunds for services are only offered in cases where errors or oversights by our team

cannot be resolved through reinspection or rework.

Refund requests must be submitted in writing within 14 days of the service date.

Parts and Products Returns

Unused, undamaged, and unopened parts or products purchased from us may be

returned within 14 days of purchase with the original receipt for a full refund or store

credit.

Special order parts are non-refundable unless the part is defective or incorrect due to an

error on our part.

Refunds for Defective Parts

If a part installed by our team is found to be defective within its warranty period, we will

replace the part at no charge.

Refunds for defective parts will only be offered if a replacement is not available.

Warranty Information

Service Warranty

Our labor warranty covers workmanship defects for 24 months or 24,000 miles,

whichever comes first.

Warranty repairs must be completed at our facility and do not cover incidental or

consequential damages.

Manufacturer’s Warranty

All parts carry the manufacturer’s warranty, which varies depending on the part.

Warranty claims are subject to the manufacturer’s terms and conditions.

Exclusions -

Refunds, returns, or rework are not available for the following:

Repairs performed without recommended parts or services, as outlined in your

estimate.

Failures caused by misuse, neglect, or additional damage after the repair.

Repairs performed by third parties after service from our facility.

To initiate a refund, return, or warranty claim:

Contact us at 321-567-4890 or premierautocarefl@gmail.com with your invoice or

receipt number.

Provide a clear description of the issue, including any supporting documentation or

photos if applicable.

Bring your vehicle to our facility for inspection, if necessary.

Our goal is to resolve issues promptly and fairly while maintaining the highest standards

of service. Please don’t hesitate to reach out with any questions about this policy.